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Versa is not syncing calories burned correctly

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‎07-07-2020 01:26 - last edited on ‎08-18-2020 07:32 by Fitbit Moderator

‎07-07-2020 01:26 - last edited on ‎08-18-2020 07:32 by Fitbit Moderator

Hi there,

 

My Fitbit versa hasn’t synced my calories correctly - I walked 19.3km and 29,112 steps yesterday but despite this, my calories tracker didn’t hit the target and apparently I only burned 2,137 - I just don’t believe this could be correct as on other days with less walking, I’ve burned more.

 

Can someone help?

 

 

Moderator edit: updated subject for clarity

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‎08-18-2020 07:31 - edited ‎08-18-2020 07:33

‎08-18-2020 07:31 - edited ‎08-18-2020 07:33

Hi @Roboco.12, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it's not tracking and syncing your calories burned accurately.

 

Please restart your Versa as described in this help article. After this, check out this help page, which explains how your Versa tracks your calories burned. Finally, monitor your watch during your next walking activity and see if it provides and syncs accurate calories data.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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