Versa is not syncing correctly.

[Husain187]

Fitbit what happening with your syncing ! 

I have to restart my phone , restart my watch and in the end it doesn't work .

Anyone planning to purchase the watch pls don't they have syncing issues . 

The watch is good but the connection for Bluetooth and notification sucks big time.

Moderator Edit: Clarified Subject.

[MrsWatkins]

Where do I find this version?

[Bonniemt]

I've managed to sync a few times in the last few wks but it's useless. Fitbit have admitted there is a problem, they don't know when it will be fixed. I urge you all to read the reviews on the app.. So many people have had this issue since the last update.. I wrote my review today. 

[trossell]

Agreed. Everyone who is considering purchasing, PLEASE read. FITBIT is AWARE, I have Galaxy S9. No efforts to help fix at this point. 😪

[WelshieClaire]

My S9 is the same. It was working well, but I've had nothing but problems over the last 2 months, not even updating software correctly 

[Treesto]

I have done all the updates. My watch has never and still does not reliably sync to my phone. And honestly, I think it's gotten worse. When I first got the watch I was able to track some of my runs. But I've just given up trying at this point.

[reg190]

I'm right there with everyone else complaining of syncing issues. I have the Versa 2 and a Galaxy Note 9. Just got the Versa 2 for my birthday on Oct. 4, so I haven't had it all that long. In that short time I've had a tremendous amount of difficulty getting the watch to reliably sync on a regular basis to my phone. I've tried all kinds of fixes, from resetting all wifi/bluetooth connections on my phone, to factory resetting both the phone and the watch, and everywhere in between...Sadly I have no answers. It's really frustrating, but the best I can do for now is to force stop the fitbit app on my phone and then re-open. That seems to get it to sync at that point in time, only to have issues again later in the day.

I'm seeing a ton of complaints about this issue and no answers from Fitbit...I'm pretty upset that there's not at least a public acknowledgement and recognition that there's a problem. Hopefully they'll put out a software update that can help the issue.

[Bonniemt]

Oh this is really concerning... I'd have thought the versa 2 wouldnt be having issues!

My versa has had issues for about 3 months now, I don't even wear it any more, it's so disappointing. 

I've received emails from fitbit acknowledging there is an issue but are unable to confirm when a fix will be found. 

What a waste of money! 

[ArKy92579]

I'm in the same boat and this is EXTREMELY aggravating. One would ASSUME a good company would fix the old BEFORE introducing a new watch. How can they gain the masses (US) when they can't even keep up the updates to support the old platform. I have LOVED my versa but will be rethinking purchasing this versa 2. I'm so disappointed they don't care enough to solve or address this issue. Hopefully, after Black Friday and low sales DUE to this issue (hopefully), it will be an awakening to fix their original watches software before pushing "New" things on us. I hope this is fixed soon or I'm leaving this on my dresser and purchasing something else. AND YES I've tried everything they have said SHOULD fix this issue. 

[SunsetRunner]

Hi

Your sentiments on the fitbit shortcomings and failure to deal with them
in a responsible manner must be shared by many other purchasers / users.

Since sending my comments about broken straps, I been swamped by
hundreds of comments and complaints about all fitbit models; I can find
no way to stop them coming.

If this is happening to others, it could be devastating for the company.
Their complaints procedures are not easy to understand and fail to allow
a customer to correspond with them direct via email, without going
through public channels.

Regards

Briant-L

[plavfc54]

I am getting very bored with my Fitbit Versa not syncing with my phone. My phone says it is paired with my Fitbit. But still the Fitbit can't find it. I've restarted my fitbit, Restarted my phone. This now happens about once a week and I think the time has come to scrap my Fitbit and move to something that works. Sad to have gathered all this data which I cannot use. I will leave many comments on as many social media platforms as possible to let people know - STAY AWAY FROM FITBIT VERSA.

[Bdubbs12]

I've been doing the same thing, leaving comments on all of social media. Then I leave screenshots of what they say in PMs, which always ends up being "thank you for your patience, and sorry for the inconvenience." Nothing more. 

[PattieL1108]

It is frustrating but I got mine to sync by doing the following:

1) make sure the Fitbit is in the charger when you try to sync it and the charger is plugged in

2) make sure the fitbit and the phone are close to the wifi router

3) make sure bluetooth is turned on 

4) open the fitbit app

5) make sure the versa is paired with the phone. try deleting and repairing. 

This is what has worked for me. Let us know. 

[plavfc54]

But how many times every month must we go through re-pairing with the phone, rebooting, etc etc just to do the basic tasks that should be sooooo easy? 
This Versa is not fit for purpose and we really should be relaying this message to the wider public in the hope that they will not make the same mistake we did in purchasing a Fitbit.
Dreadful piece of expensive equipment.

[Bonniemt]

These are all basic things that fitbit have advised us all to do. I'm glad it's worked for you however I've done this a thousand times, I've also deleted, reinstalled, reset factory settings and much much more. I have an email from fitbit advising they are aware of the issue but won't advise a a time frame of when this will be fixed. This was 3 months ago and I'm still having the same issues. I haven't been able to sinc my watch since the 12th Nov after another software update. At least the time is almost accurate unless I wear it to bed and then for some reason the time goes wrong. We pay good money for these devices and it's so upsetting when they don't work and you don't get the support from fitbit that you'd expect. This isn't aimed at you.. I'm just ranting a general reply. 

[plavfc54]

Totally agree with you Bonniemt - I can get my Fitbit working again after a few hours of resetting, rebooting, re-pairing etc etc............................ but the point is that we shouldn't have to be doing this. It should be a press of the button and all is good!
Don't think I've ever been so annoyed/disappointed about a piece of 'technology' before. My view is to cut your losses and hit it very hard with a hammer then go out and buy something that you can rely on.....

[PattieL1108]

I totally understand. I was just trying to help. I went through many hours with customer service trying to figure out the problem with mine.  I guess this is just the state of these companies these days and the quality of products. As a former IT person, I know there is a lot of pressure to get the product out and very little time given to test it thoroughly. If it makes you feel any better, at least yours isn't burning up on you. My first one overheated for some weird reason when I got in the pool to do my laps and I had to take it off as it was getting so hot. They replaced it. I would ask them for a replacement if I were you. They know their product has defects. 

[Treesto]

@MarcoGFitbit This is FALSE. This is NOT the answer. Please see all the comments in forthis thread for living proof that jumping though the  hoops you have outlined DOES NOT resolve the problem. We demand a REAL answer!

[CFrieberg]

This happens DAILY now.  I am so sick and tired of having to delete, reinstall, re-sync, disable bluetooth, enable bluetooth, etc... to no avail.  It's a $200 piece of garbage!  Their generic response is to follow the instructions in article 1979, or "MarcoGFitbit" 's copied and pasted response.  This is NOT solved.

They finally started replying to Facebook messages with the following message:

Fitbit Thanks for the details. We've confirmed that you've been in touch with us and our support team found out that this is an ongoing issue that the Fitbit team is currently working on a solution. While we don’t have the exact time frame as to when this would be fixed, we'll keep you posted on updates soon enough. We appreciate your patience. Let us know if you need anything else.

So, instead of marking this issue as "solved", and Fitbit moderators instructing us to do the same useless steps, can ya'll PLEASE acknowledge there is a serious issue with syncing, and PIN it to the top of the board as a KNOWN issue so people can stop jumping through hoops wasting their time???

[MsKing1913]

I have tried every single suggestion and none of them worked. What’s next?

[XeroSkill]

I'm in a similar situation as well.

I have faced constant sync issues with my versa 2.

I have tried the following:

1. Force stop fitbit app -> turn off bluetooth -> turn on bluetooth -> start fitbit app and attempt to sync (fails to find device)

2. Repeat above with additon of resetting the versa 2 while bluetooth is turned off in the phone

3. Reset the phone (rarely does this work)

Note - I am able to pair/connect to the audio controls on the versa 2 without incident ('classic')

In addition to my normal bluetooth headphones without any incident. So.. clearly something is wrong with the app discovery or the versa 2 itself.

Additionally this is my second versa 2 in under three months and is facing the same issue.

To say that this product is flawed is a bit of a understatment..

The hurdles to install/pair the thing plus the daily battles to get it to sync has been an exceptionally frustating experience 😞