07-09-2018 03:38 - last edited on 07-10-2018 05:05 by MarcoGFitbit
07-09-2018 03:38 - last edited on 07-10-2018 05:05 by MarcoGFitbit
Hi. Both myself and my daughter have fitbit versa. Today bith experiencing syncing issues. Tried all the tips. Shutting down forcing app stop restarting fitbit and phone. But info receiving is not correct.
Anyone else having this issue?
Moderator Edit: Clarified Subject.
07-10-2018 05:09
07-10-2018 05:09
Hello @Buzzbuzz, have a warm welcome to the Fitbit Community, it's great to have you on board.
I appreciate you have brought this to my attention and for letting me know the troubleshooting steps you've tried so far in hopes to resolve this issue. At this moment I would like to ask you to check the following:
If your device still won't sync, try these steps in order:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.