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Versa is not syncing my data properly

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‎11-04-2018 20:09 - last edited on ‎11-05-2018 06:02 by Fitbit Moderator

‎11-04-2018 20:09 - last edited on ‎11-05-2018 06:02 by Fitbit Moderator

My Versa is no syncing since yesterday at 1:30 pm. I had 21.000 steps and is showing in the phone only 12.000 and today i had 8.000 and is showing 0 steps. The time clock is correct. I been trying the manual sync and still not working. Any advice on how to fix the device? Thanks.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎11-05-2018 06:02

‎11-05-2018 06:02

@Verouy Welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa is not syncing your stats or data completely. In order to fix this issue, restart your tracker as described in this help article. This will refresh your tracker internally.

 

Finally, manually monitor your tracker and see if the issue gets fixed after syncing.

 

Let me know how it goes! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎11-05-2018 15:57

In response to JuanJoFitbit

‎11-05-2018 15:57

Why is it necessary to restart the Fitbit? Why doesn't the Fitbit just sync as it should? This is not rocket science.

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‎11-10-2018 06:01

In response to LoriWhite

‎11-10-2018 06:01

@LoriWhite Thank you for joining us in this thread and our Fitbit Community! I understand how frustrating this is for you. The restart refreshes the tracker internally in case it's experiencing a little glitch. I would like to know if your Versa is experiencing issues. If so, please let me know more details and I'll be happy to follow up.

 

See you later! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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