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Versa is not taking a charge

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‎11-25-2019 15:43 - last edited on ‎11-26-2019 04:30 by Fitbit Moderator

‎11-25-2019 15:43 - last edited on ‎11-26-2019 04:30 by Fitbit Moderator

my fitbit versa, brand loaded but it is not. the full battery button comes out, but zero% charge goes out.

 

 

Moderator edit: updated subject for clarity

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‎11-26-2019 04:29

‎11-26-2019 04:29

@Jeanmelli_CD, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not taking a charge properly.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After this, charge your Versa for 2-3 hours and see if the issue getgs fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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