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Versa is not tracking sleep.

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‎02-11-2019 06:36 - last edited on ‎02-12-2019 06:34 by Moderator Alum

‎02-11-2019 06:36 - last edited on ‎02-12-2019 06:34 by Moderator Alum

I thought it was just me and mine is broken. It hasn't tracked it since last Wednesd and iwas about to buy a new one.! But the heart is working.

 

Moderator Edit: Clarified Subject.

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‎02-12-2019 06:38 - edited ‎02-12-2019 06:39

‎02-12-2019 06:38 - edited ‎02-12-2019 06:39

Hello @Machine2, thanks for joining the Fitbit Community, it's grea to have you on board. Smiley Happy

 

I appreciate you have taken the time to share your experience with us. Tell me, is your Versa not tracking any sleep or Sleep Stages? Have you tried to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? 

 

In this case, please go to the Settings app in the Versa and scroll down until you find Heart Rate, make sure it's ON. If it is, tap on it to turn it off, then turn it back on. Then monitor your watch during the night and let us know if you're still experiencing issues. 

 

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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