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Versa not tracking sleep.

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‎02-11-2019 06:50 - last edited on ‎02-12-2019 06:39 by Moderator Alum

‎02-11-2019 06:50 - last edited on ‎02-12-2019 06:39 by Moderator Alum

My Fitbit recently has stopped tracking my sleep. I haven't taken it off and wear it at night but nothing shows up in dashboard. I've tried syncing and restarting my phone and no info shows up. 

 

Moderator Edit: Clarified Subject.

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‎02-12-2019 06:42

‎02-12-2019 06:42

Hello @Abel0923, have a warm welcome to the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know you've already tried to troubleshoot this issue. Tell me, are you not able to see any sleep log or are you missing sleep stages? This will be very helpful for us to determine what we should do next. 

 

In the meantime, please go to the sleep section of the online Dashboard, and check if your logs are appearing here. If they are, please try the following in the app:

 

  • Force-quit it and open it again. If this doesn't seem to work:
  • Log out from the app, restart your phone and log back in. 

I hope this can been helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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