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Versa is not tracking sleep

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‎06-24-2020 19:54 - last edited on ‎07-14-2020 06:34 by Fitbit Moderator

‎06-24-2020 19:54 - last edited on ‎07-14-2020 06:34 by Fitbit Moderator

The only reason I bought the Versa was for sleep tracking.  It worked the first night and not since.  Extremely frustrated w/lack of direct customer support.  Have not found an explanation or working remedy.  Might have to pony up for the Apple Watch.

 

 

Moderator edit: updated subject for clarity

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‎07-14-2020 06:33

‎07-14-2020 06:33

Hi @RAM9216, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa is not tracking your sleep. I'm also sorry about the experience you've experienced with a direct contact with our Support team. I totally understand how frustrating this is for you.

 

Please restart your watch as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your sleep. Finally, monitor your watch and see if it tracks your sleep properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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