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Versa is not tracking steps

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‎05-11-2021 10:14 - last edited on ‎05-12-2021 11:07 by Fitbit Moderator

‎05-11-2021 10:14 - last edited on ‎05-12-2021 11:07 by Fitbit Moderator

Hi, 

 

My fitbit versa is not counting any step, I've restart it and also I've changes the clock face. Nothing works. Please help

 

 

Moderator edit: updated subject for clarity

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‎05-12-2021 11:06 - last edited on ‎02-11-2025 10:40 by Fitbit Moderator

‎05-12-2021 11:06 - last edited on ‎02-11-2025 10:40 by Fitbit Moderator

@Dani1626 Welcome to our Fitbit Community. Regarding the steps tracking issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

JuanJo | Community Moderator

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