My Versa screen started to respond poorly after the update. I could not swipe side to side & could just manage up & down by using the far left side of the screen. Touching anywhere else on the screen did not work. I contacted customer support & they suggested a factory reset, which I did & it did not improve the situation. They then sent me a discount (which, by the way, is on full price of the items even if the item is already marked down). I continued to try to work with support & they suggested doing another factory reset, which I did. After that, the screen started fading & it was gone over night. They have told me all troubleshooting is exhausted and that they already provided me with the discount code. My Versa was working fine prior to this update, and I find it unacceptable that they will not take responsibility for bricking my device, as well as other devices as I have seen through the forum. If Google or Apple put out an update that bricked their phones, would this be their response? Poor move, Fitbit.
