09-21-2019 04:58
09-21-2019 04:58
I bought my Versa during black Friday last year and was happy for the first few months. Then I started having to reconnect the Bluetooth every Week, then every few days, then every day, then several times a day. Now it doesn't connect at all. I've read through the tips and tricks and have done the 3x reboot, turning off and on my Bluetooth from my phone, etc. Literally nothing works. I'm so unimpressed that something I spent so much money on can't even last one year. Oh and it occasionally completely loses time, steps, and can't read heartbeat. It literally is incapable of connecting since the last update. I'd really like for Fitbit to stand behind their product and replace it for me.
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09-21-2019 05:01
09-21-2019 05:01
Hi @JessieBeth - If you purchased your Versa last November, then it is still under warranty. I would recommend you contact Support ASAP.
09-21-2019 05:01
09-21-2019 05:01
Hi @JessieBeth - If you purchased your Versa last November, then it is still under warranty. I would recommend you contact Support ASAP.