help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa is showing the wrong time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-07-2022 01:23 - last edited on ‎03-08-2022 09:43 by Fitbit Moderator

‎03-07-2022 01:23 - last edited on ‎03-08-2022 09:43 by Fitbit Moderator

My versa is telling the wrong time

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎03-07-2022 05:37

‎03-07-2022 05:37

Hi @sharondc  - it is probably not syncing. As a first step at least restart the watch and the phone and see Why won't my Fitbit device sync? if that is an issue.

 

Normally each time the watch syncs the time is set correctly.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎03-08-2022 09:44 - edited ‎12-22-2023 09:19

In response to Guy_

‎03-08-2022 09:44 - edited ‎12-22-2023 09:19

Hi there, @sharondc. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa.

Keep in mind that your Versa may show the wrong date and time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time your watch synced or to check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If you're running into syncing issues, please see Why won't my Fitbit device sync?

Also, note that the time on your Fitbit Versa may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Versa is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎03-08-2022 12:36

In response to Guy_

‎03-08-2022 12:36

I discovered an update that needed to be done and that fixed it. 

Best Answer
0 Votes

‎03-08-2022 12:41

In response to PhilfiCarew

‎03-08-2022 12:41

@PhilfiCarew  - what update?

Author | ch, passion for improvement.

Best Answer
0 Votes

‎03-08-2022 12:52

In response to Guy_

‎03-08-2022 12:52

Sorry Guy, not sure but I haven’t been sincing my Fitbit on a regular basis recently so it may have been there for a wee bit. I’ve been having issues with screen fade as well as the time. Screen fade is still an issue  but I did run an update for my versa lite, through the app and it fixed the date issue. 
have to admit that while I love my fitbits and have been wearing them for nearly 10 years, I get sick of the fact that they just don’t last and are not cheap 

Best Answer