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Versa is stuck on loading screen

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‎10-21-2019 14:05 - last edited on ‎10-22-2019 05:13 by Fitbit Moderator

‎10-21-2019 14:05 - last edited on ‎10-22-2019 05:13 by Fitbit Moderator

My fit bit has been stuck in a loading screen for 4 hours and I've tried restarting unlinking and linking and using different click faces. Nothing has worked so far I have a Hawaui phone latest fit bit app and use the Bitmoji clock face.

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎10-22-2019 05:12

‎10-22-2019 05:12

@Kathryn30 welcome to our Fitbit Community! Since your Fitbit Versa is still stuck in a loading screen even though you have restarted it and changed the clock face, I'll send your case to our Support team so they can further investigate and provide a solution.

 

You will receive an email from them soon.

 

Let me know if you have any questions! 😀

JuanJo | Community Moderator

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‎10-23-2019 12:50

In response to JuanJoFitbit

‎10-23-2019 12:50

Thank you the email helped And I fixed it I now need help with Samsung and a versa but have set up another Topic

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‎08-05-2020 19:50

In response to JuanJoFitbit

‎08-05-2020 19:50

What is the fix???

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‎01-13-2021 07:56

In response to JuanJoFitbit

‎01-13-2021 07:56

Hey, my case is exactly the same as topic creators, can i get an email with a fix to? Thanks 

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