help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa is tracking extra steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-06-2019 11:52 - last edited on ‎08-08-2019 07:56 by Fitbit Moderator

‎08-06-2019 11:52 - last edited on ‎08-08-2019 07:56 by Fitbit Moderator

I was sitting at my desk with my new Fitbit (less than 24 hours) and felt a buzz, when I looked at the screen it said congratulations you have reached your steps for the day.  Which didn't make much sense because I was at 4,500 a few minutes before.  When I looked at the screen it said I had taken 151,000 steps.  Has this ever happened to anyone?  What did you do?  Please help!  Or I may need to exchange it for a new one.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎08-08-2019 07:55

‎08-08-2019 07:55

@rclee5320 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it counted a high amount of steps while you were sitting at your desk.

 

Please restart your Versa as described in this help article. This will refresh your watch internally. After this, check out your profile settings and change the wrist setting to "Non-Dominant" hand. After this, monitor your Versa and see if it stops counting extra steps.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎12-07-2019 12:46

In response to JuanJoFitbit

‎12-07-2019 12:46

I am having the same issue. Fitbit support was useless. We need a statement that they understand this is a problem and it needs to get resolved and either a hardware or software fix.

 

I am debating about returning it as I bought it to track steps and it’s not just a little off it’s drastically off. That is a core function of the device and it should work.

Best Answer