06-27-2021
06:29
- last edited on
06-27-2021
09:04
by
MarreFitbit
06-27-2021
06:29
- last edited on
06-27-2021
09:04
by
MarreFitbit
My Versa is adding thousands of extra steps when I'm sitting/sleeping - sometimes up to 12,000 in 15 minutes! I've seen other people are having this problem but have yet to see a solution in the forums. Also can't get through to help & support. Does anyone have a solution? Or a way to delete the steps that have been added? This has happened before but only once or twice. Now it's happening every day.
Moderator Edit: Clarified subject
06-27-2021 09:06 - edited 04-25-2024 05:35
06-27-2021 09:06 - edited 04-25-2024 05:35
@Le_wright Thanks for stopping by in the Community Forums. and sharing the details about the issue with your Versa. I understand where your concern is coming from.
I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.
Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.
Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?
For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?
If you want to negate the extra steps, see How do I add, edit, or delete Fitbit data and activities?
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06-27-2021 10:40
06-27-2021 10:40
I am rather disappointed with this reply from MarraFitbit. I have just bought a Versa2 - yesterday - and today it has registered 8,900 steps when I have only been out in the car and taken about 2000 steps. Tomorrow I will do a count of a couple of hundred steps and see what the Versa says. it may have to go back if it is not accurate. I don't have another app on my iphone that connects to the Fitbit.