Versa isn't counting steps

[ChristianAtwell]

My verse will not count my steps. I have tried resetting it four times and nothing worked. I read on another forum that sometimes changing the clock face can help to but sadly no dice. I don’t want to have wasted so much money for a watch that doesn’t do what was promised..

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@ChristianAtwell  Welcome! It's good that the community is growing! Sorry to hear that your Versa isn't counting your steps. Your tracker will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking and vice versa. This may happen when you are playing the drums, burping a baby or clapping and the opposite can happen when you push a cart. It can also happen when driving. For added sensitivity you can try wearing your tracker on your dominant hand but select that hand as non dominant on the tracker’s settings to make it more sensitive to movement.

Let me know how it goes!