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Versa isn't receiving alerts from Fitbit

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‎08-23-2018 07:37 - last edited on ‎08-24-2018 06:42 by Moderator Alum

‎08-23-2018 07:37 - last edited on ‎08-24-2018 06:42 by Moderator Alum

I just activated a new Versa last night. I am getting alerts for calls and texts but no alerts from Fitbit! No reminders to step, no challenge alerts or anything. I had the same problem with my Alta recently. Is there are problem with the Android app? Any suggestions to fix it.

 

 

Moderator edit: subject for clarity

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‎08-23-2018 18:39

‎08-23-2018 18:39

Hello @lovetrigger

On my iPhone, I had to go into settings and under notifications, I had to enable them from Fitbit.  

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


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‎08-23-2018 21:38

‎08-23-2018 21:38

@lovetrigger, say did you check notifications from your Fitbit app. Under notifications there is push notifications, check to see that everything you want is turned on.

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‎08-24-2018 06:45

‎08-24-2018 06:45

Hey @lovetrigger, it's great to welcome you, @ACG and @Aclobos thanks for stopping by.

 

I would like to know if you keep having issues with your Fitbit notifications? Did you follow our friend's recommendations?

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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