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Versa isn't receiving notifications

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‎11-20-2018 15:25 - last edited on ‎11-21-2018 06:43 by Moderator Alum

‎11-20-2018 15:25 - last edited on ‎11-21-2018 06:43 by Moderator Alum

My Versa is Synced but notifications are not coming in. I went in to look at the notification settings and it is stating “Bluetooth Pairing Required. Your Versa and iPhone need to be paired before you can use this feature.” I select “Setup” but it never syncs.

 

What I have done (not in order):

Rebooted Versa

Rebooted iPhone

Uninstalled / Reinstalled Fitbit App

Turned off Bluetooth / Turned on Bluetooth

Reset Versa to Factory & Repaired

 

All information is syncing ie steps, HR, etc. but again, when accessing the “notifications” settings in the app it states it is not paired. 

 

Help! 

Thanks!

Andie

 

 

Moderator edit: subject for clarity

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‎11-20-2018 16:54

‎11-20-2018 16:54

The issue has been fixed by “forgetting device” on phones Bluetooth and repairing. 

View best answer in original post

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‎11-20-2018 16:54

‎11-20-2018 16:54

The issue has been fixed by “forgetting device” on phones Bluetooth and repairing. 

Best Answer

‎11-21-2018 06:44

In response to Andie87

‎11-21-2018 06:44

A warm welcome to the Community @Andie87.

 

I appreciate all the efforts in trying to fix this issue, it's great to know that your watch is working properly now. If there is anything we can help you with, do not hesitate to post it.

 

Keep the stepping up! Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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