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Versa isn't recognizing heart rate

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‎05-24-2018 23:27 - last edited on ‎05-25-2018 09:49 by Moderator Alum

‎05-24-2018 23:27 - last edited on ‎05-25-2018 09:49 by Moderator Alum

I’ve had my Fitbit Versa least than 48 hours and for the last 12 hours, my heart rate has been reading zero! I’ve reset the watch and still nothing! Thoroughly disappointed because I had to save up so much money for this.

 

Anyone experiencing similar problems?

 

 

Moderator edit: subject for clarity

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‎05-25-2018 09:51 - last edited on ‎05-27-2025 07:49 by Fitbit Moderator

‎05-25-2018 09:51 - last edited on ‎05-27-2025 07:49 by Fitbit Moderator

A warm welcome to the Community @Caitlingl1.

If your Versa isn't showing your heart rate information, I recommend taking a look at the Why don't I see my heart rate on my Fitbit device? help article and follow the instructions provided there.

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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