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Versa isn't registering steps

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‎08-20-2018 00:18 - last edited on ‎08-22-2018 04:57 by Moderator Alum

‎08-20-2018 00:18 - last edited on ‎08-22-2018 04:57 by Moderator Alum

Hello,

 

I hope someone can help. My new Versa I got in June... lately in having to restart it a lot to get it to register my steps. So missing out on a lot of data. Can anyone advise why I'm needing to restart daily to enable it to register my activity?

 

 

Moderator edit: subject for clarity

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‎08-22-2018 04:58 - last edited on ‎10-21-2025 04:31 by Fitbit Moderator

‎08-22-2018 04:58 - last edited on ‎10-21-2025 04:31 by Fitbit Moderator

It's great to see you here @fitfamily2018.

Thanks for troubleshooting this by yourself. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know how it goes. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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