Versa isn't syncing

[LiseHanson]

I'm really annoyed with my Versa! Its a great hassle to get it to sync to the app! I have a Samsung Galaxy S8+. I never had a problem with my Flex 2 and Charge 2. But, since I got my Versa, the app won't work right. I have to log out or restart my phone or close and reopen my Bluetooth, and even reset my Versa to maybe get it to sync! I did all of the above last week and it worked fine until Sunday. But now, it hasn't sync since Sunday evening. And, I can't get it ton sync. Can someone help me? I'm almost to the point of getting rid of Fitbit and go with an other brand.

Moderator edit: subject for clarity

[SunsetRunner]

Do you still have the other trackers on your account? If so, remove them and try again.

[AlejandraFitbit]

It's great to see you here @LiseHanson and @SunsetRunner thanks for stopping by.

I appreciate all the efforts in trying to fix this issue. If your watch isn't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

I hope this helps, let me know the outcome. 

[Laurenfit]

I am having the same issue. No amount of unpairing, re-pairing, deleting app, restarting blue tooth is helping.Very frustrating

[lorabelle]

Same issue. And when this doesn't work? What next? 

[LiseHanson]

I just have the flex 2 and versa on the account.

UPDATE:

Yes, I've tried that. It still doesn't work. I got it to work fine late afternoon yesterday, and was fine until a few hours ago. Stopped getting my notifications again.... ill have to log out of the app, turn off bluetooth and shut down my phone, and maybe it'll work....very frustrating! 

Oh, and the app is updated to the latest version and my phone is up to date with the software...

[Fitornaw]

I'm having the same problem I followed all trouble shooting steps

Moderator edit: subject for clarity

UPDATE:

I did that still nothing 

UPDATE 2:

I'm having the same problem it did not work I keep having to sync and unsync

UPDATE 3:

Ok I just shut my watch down and turned it back on now its working

UPDATE 4:

Ok I just shut my watch down and turned it back on now its working , at syncing again. However I feel like Fitbit needs to check this out.

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[Lola19]

Mine has been doing the same, had a Surge, then a Blaze - both fine. Now the Versa hasn’t synced for days! Very annoying! 

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, if you're still having trouble syncing your Versa and have already updated the Fitbit app, restarted your phone and restarted your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, I would like to suggest you to turn off your Versa as @Fitornaw have done by going to the Settings app on your Versa, then select "About" and then "Shutdown". Wait for 1 minute, turn the Versa back on by pressing down the button on the left for 5 seconds and then try to sync. 

If your Versa is still not syncing, please reply to me with the following information:

1. Phone model you're currently using. 
2. OS version running on your phone. 
3. App version installed on your phone (tap on Account > Help to get it)
4. Versa version (tap on the Versa picture on the screen of your Dashboard to get it)

Thanks for your patience and understanding, we hope to hear from you soon. 

[Marrrmaduke]

@Lola19 @LiseHanson @Fitornaw @lorabelle

Let's start from scratch and try to avoid factory reset for now:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair Versa in phone's bluetooth settings.
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions incl pairing (primarily iPhone users)
7. Force sync

[SunsetRunner]

I got my versa three days back and it seemed to setup ok, though wouldn't connect to wifi. I have had  trouble syncing since day one and tried all tips on here and have now reinstalled the app, so here goes:

iphone XS, iOS 12.1

fitbit app 2.83

versa version from settings on watch 32.32.12.19, since now I can't even get the app to add in the versa at all now.

[JudithAnnSutton]

My Versa has ALWAYS synced for the last year I have had it. Last week I noticed that the time, fate and battery power were working but the heart rate, steps, and flights of stairs all said 0. Where the calories are supposed to be is half written "undefin". Tried resetting, turn blue tooth off/on, tried retarting and can't get it to sync. The sync icon just goes round and round in a circle and then a "red  tear drop" meaning FAILED to sync. Yet I get noticed on my notifications that it synced at at such and such time!! Meanwhile my face display has only the time, date and power left.  No steps,  heart rate, stairs or calories are not displayed anymore. What do I have to do to get it all back? The fitbit app works and the watch does remind me how many steps I have left to do. 

[Marrrmaduke]

@JudithAnnSutton It seems to me you're using incompatible 3rd party clockface. Some users are running the new Fitbit OS firmware and developers of 3rd party apps need to catch up. Please install a different clockface (preferably one of Fitbit originals) and that should resolve your issues.

[PatrickLam]

I have to say if Fitbit still doesn’t provide a software fix in short, I have to give up Versa.

I don’t know why a known issue can last half a year and still not yet fixed.

Maybe it is a hardware problem that they have no way to fix it.

[SunsetRunner]

Slight update - I factory reset the Versa, reinstalled the app, moved my wifi into range, removed all other Bluetooth etc. etc. upgraded Versa (twice) all for the final installation to fail for no apparent reason although the 'upgrade available' message has disappeared. After one sync last night any further attempts fail on intermittent Bluetooth connectivity. As an IT professional I am totally shocked by the shoddiness of the whole process and have decided enough is enough.

Does anyone want a Versa, one careful lady owner, no miles on the clock? I am going to treat myself to an Apple Watch and put the 225 CHF wasted on Versa down to experience.

[Marrrmaduke]

@SunsetRunner sorry to hear that. Can you share your phone model and OS?

[JudithAnnSutton]

Thank you!! Changed watch face to a compatible fitbit face and its up and
synced. I hope it lasts!! Thanks again!!

[Marrrmaduke]

@JudithAnnSutton You're welcome! 😊 Just keep an eye for updates. Your previous clockface may get an update soon. 

[Deathwishvixen]

I Tried that with mine,  no success 

[Deathwishvixen]

htc u ultra running Android 8.0.0

The fit bit is a versa running 32.10.15

App version 2.83