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Versa isn't syncing

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‎06-15-2018 07:53 - last edited on ‎06-17-2018 04:43 by Moderator Alum

‎06-15-2018 07:53 - last edited on ‎06-17-2018 04:43 by Moderator Alum

My Versa is not syncing with my iPhone 7.  I have done all the recommended steps (shut down, reinstall, shut off Bluetooth) and it wont sync. This is quite frustrating ... it starts to sync but stops after it shows the steps, but will not "remember".

 

Please help.

 

 

Moderator edit: subject for clarity

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‎06-17-2018 04:44 - last edited on ‎10-28-2025 07:44 by Fitbit Moderator

‎06-17-2018 04:44 - last edited on ‎10-28-2025 07:44 by Fitbit Moderator

It's great to see you around @Bridgetmfay.

Thanks for troubleshooting this by yourself. If your watch isn't syncing, I recommend taking a look at the Why won't my Fitbit device sync? request, vote for it and leave your comment.

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer