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Versa isn't syncing

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‎06-29-2018 00:17 - last edited on ‎07-01-2018 07:15 by Moderator Alum

‎06-29-2018 00:17 - last edited on ‎07-01-2018 07:15 by Moderator Alum

I noticed this morning that my Fitbit was not syncing. I tried syncing it to my computer, as well as my phone. This issue has happened once before a few weeks ago when there was maintenance on the site but I don't know why it is not syncing now. All my other belongings are indicating that the WiFi at both home and work were strong. So I'm not sure what the issue is, I tried turning my Fitbit off. My phone off as well as my Bluetooth.

 

 

Moderator edit: subject for clarity

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‎07-01-2018 07:16

‎07-01-2018 07:16

Hey @Harla, great to see you around.

 

Thanks for troubleshooting this by yourself. If your tracker isn't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

 

I hope this helps, keep me posted. Robot wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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