help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa isn't syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-19-2018 05:51 - last edited on ‎08-20-2018 06:08 by Moderator Alum

‎08-19-2018 05:51 - last edited on ‎08-20-2018 06:08 by Moderator Alum

Hi!

 

My Versa and Galaxy 9 have been working perfectly... but since yesterday I have been unable to sync and unable to connect via Bluetooth. The error message of no Bluetooth connection repeatedly comes up. I have tried uninstalling and reinstalling the app, turning off and on the Bluetooth, unpairing the Versa from the Bluetooth menu, restarting and shutting down the Versa, and shutting down and restarting the phone. The only thing I can think of is that I just installed the newest android update that my phone prompted me about, on Friday evening. Please help! 

 

Thanks!

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎08-20-2018 06:09

‎08-20-2018 06:09

It's great to see you participating in the Community @Wardlee.

 

I appreciate all the efforts in trying to fix this syncing issue and recommend following the instructions provide in the help article Why won't my Fitbit device sync?.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes