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Versa isn't syncing

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‎08-19-2018 05:51 - last edited on ‎08-20-2018 06:08 by Moderator Alum

‎08-19-2018 05:51 - last edited on ‎08-20-2018 06:08 by Moderator Alum

Hi!

 

My Versa and Galaxy 9 have been working perfectly... but since yesterday I have been unable to sync and unable to connect via Bluetooth. The error message of no Bluetooth connection repeatedly comes up. I have tried uninstalling and reinstalling the app, turning off and on the Bluetooth, unpairing the Versa from the Bluetooth menu, restarting and shutting down the Versa, and shutting down and restarting the phone. The only thing I can think of is that I just installed the newest android update that my phone prompted me about, on Friday evening. Please help! 

 

Thanks!

 

 

Moderator edit: subject for clarity

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‎08-20-2018 06:09 - last edited on ‎10-21-2025 05:39 by Fitbit Moderator

‎08-20-2018 06:09 - last edited on ‎10-21-2025 05:39 by Fitbit Moderator

It's great to see you participating in the Community @Wardlee.

I appreciate all the efforts in trying to fix this syncing issue and recommend following the instructions provide in the help article Why won't my Fitbit device sync?.

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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