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Versa isn't syncing

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‎09-08-2018 12:44 - last edited on ‎09-09-2018 04:50 by Moderator Alum

‎09-08-2018 12:44 - last edited on ‎09-09-2018 04:50 by Moderator Alum

When I use my Samsung S7 edge, it syncs and connects but as soon as I leave the app open, the screen times out on my phone. Then after a minute it disconnects the link between Versa and phone. Can anyone help?

 

 

Moderator edit: subject for clarity

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‎09-09-2018 04:50 - last edited on ‎11-08-2025 07:18 by Fitbit Moderator

‎09-09-2018 04:50 - last edited on ‎11-08-2025 07:18 by Fitbit Moderator

A warm welcome to the Community @Cheese06.

If you are having issues with your Versa syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

I hope this helps, let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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