Versa isn't syncing

[DebMal]

Truly fed up with my Versa syncing/not syncing. It had been working fine for the last few months. Now I haven't been able to get it to sync for the last 10 days. I've tried all of the usual "fixes", deleting and reloading the app, turning Bluetooth off and back on, manual syncing etc etc etc. Tired of this sometimes it works, sometimes it doesn't.

Moderator edit: subject for clarity

[NellyG]

What phone are you using @DebMal?

[DebMal]

iPhone 8

[AlejandraFitbit]

Hey @DebMal, it's great to see you around and @NellyG thanks for stopping by.

I appreciate all the efforts in trying to fix this issue. If you keep having syncing problems, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

Let me know the outcome. 

[DebMal]

Hi, Alejandra.  Thanks for reaching out.  The article was not helpful.  I wound up contacting customer support for assistance. 

[DramaQueenDiva]

Hi @DebMal, I went ahead and checked the "Supported Devices" list for you and your iPhone 8 is fully compatible.  That leads me to believe that it's not the phone, but maybe something to do with the Versa and the connection to the Fitbit servers.  I know that you mentioned contacting Support, have they gotten back to you yet?

[DebMal]

I did the chat thing and the problem had to do with re-connecting to my wi-fi.  My phone seemed to be getting stuck in Bluetooth and not going to the next step.  The guy (Sergio) was extremely helpful.  (Maybe I should have known what the problem was or how to fix it but I am not techie.)

[Parthas]

I feel your pain. Had a Versa since June, although erratic it was syncing with my Huawei P9 Lite and like you has suddenly stopped since 16th September. Now I find an article saying the Versa is not compatible with my phone. If not compatible why did it work to start with?? From a communication perspective the Versa is the poorest piece of tech I have wasted my money. Answers please Fitbit !!

[pattyscal]

My versa has not be in sync with me either.  It never worked -have owned it since 8/3/18. I have been in constant contact with customer support over this and I was told they can not fix it either.   When I asked for a refund because I have never had a working Versa I was sent this warranty information:          We would like to share with you that as per our limited warranty, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free    Can you imagine making and selling a product and have a warranty that states it doesn't have to work.  I will warn everyone to never buy FITBIT products

[DebMal]

I'm sorry you are going thru this - it IS really frustrating.  I would try again with the return though.  In my experience, Fitbit is great about accepting returns and giving replacements.