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Versa isn't syncing

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‎09-24-2018 13:54 - last edited on ‎09-26-2018 07:06 by Moderator Alum

‎09-24-2018 13:54 - last edited on ‎09-26-2018 07:06 by Moderator Alum

The app show the battery flashing and is is fully charged; app not showing steps.

 

 

Moderator edit: subject for clarity

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‎09-25-2018 02:01

‎09-25-2018 02:01

It sounds like it hasnt synced. What phone are you using? Try restarting your Versa several times and try to sync. Let us know how you go 

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-26-2018 07:07 - last edited on ‎09-10-2025 05:44 by Fitbit Moderator

‎09-26-2018 07:07 - last edited on ‎09-10-2025 05:44 by Fitbit Moderator

Welcome to the Forums @BarbaraME and @NellyG thanks for the input.

I agree with our friend. If your watch isn't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

Let me know how it goes. Robot wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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