help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa isn't syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-24-2018 13:54 - last edited on ‎09-26-2018 07:06 by Moderator Alum

‎09-24-2018 13:54 - last edited on ‎09-26-2018 07:06 by Moderator Alum

The app show the battery flashing and is is fully charged; app not showing steps.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎09-25-2018 02:01

‎09-25-2018 02:01

It sounds like it hasnt synced. What phone are you using? Try restarting your Versa several times and try to sync. Let us know how you go 

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-26-2018 07:07

‎09-26-2018 07:07

Welcome to the Forums @BarbaraME and @NellyG thanks for the input.

 

I agree with our friend. If your watch isn't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

 

Let me know how it goes. Robot wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes