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Versa not syncing on iOS.

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‎09-24-2018 11:53 - last edited on ‎09-25-2018 09:21 by Moderator Alum

‎09-24-2018 11:53 - last edited on ‎09-25-2018 09:21 by Moderator Alum

Got my new Versa yesterday and it is not syncing to my I phone. Restarted the watch and my phone but still nothing.

The connection keeps on droping.

Had a Charge 2 before, used it without facing any kind of issues.

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎09-25-2018 09:23 - edited ‎09-25-2018 09:23

‎09-25-2018 09:23 - edited ‎09-25-2018 09:23

Hello @Keshav59, I hope you're doing well, it's nice to see you around the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for bringing this situation to my attention. First of all, I would like to suggest you to update the Fitbit app to its latest version as we have just released version 2.79 for iOS. Then, if the Versa is still having trouble syncing, please try the following:

 

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone again.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎09-25-2018 09:49

In response to MarcoGFitbit

‎09-25-2018 09:49

I have been trying this entire reply for days. My Versa will not sync. I also have a charge 2 connected and it is working fine. HELP!

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‎09-26-2018 06:56

In response to Tinwoman

‎09-26-2018 06:56

I am doing everything as you mentioned but it won’t sync. Pls help

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