Versa isn't syncing

[MattKaleta]

I purchased my Fitbit VERSA in mid August (2 months ago) and have already run into the same frustrating issue THREE times.

Even when at home directly next to my hi-speed wifi router, my fully charged Fitbit is unable to sync with my fully charged iPhone 7.

I’m on the latest iOS 12 software and my Fitbit app is on the latest update as well.

This is extremely frustrating, as I have followed all the troubleshooting steps that Fitbit keeps sending me links to.

I swipe down on the app and I get the messages “searching...” or “syncing...” and the little green bar loads partway across the screen slowly, then fails. I’ve tried logging out of the Fitbit app, deleting and reinstalling it, “forgetting” my device from my phone’s Bluetooth settings then reconnecting it. I’ve tried resetting my versa, I’ve tried resetting my iPhone 7. This is ABSURD to be encountering this same issue 3 times in the first 2 months after spending $300CAD on this fitbit directly from their site.

The Fitbit support team on twitter Is practically useless as they ignore my specific concern/question and just repeatedly send me the same links over and over and tell me to “log out and log back in” or “turn Bluetooth off and on again in your iPhone settings” despite me telling them that I’VE DONE THIS SEVERAL TIMES ALREADY!

I NEVER had these issues with my Charge2 watch over the entire year and a half that I owned it.

I’ve read through the forums and seen that many folks are having various issues with their versas as well.

Is anyone else experiencing similar issues to me?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you here @MattKaleta.

Thanks for troubleshooting this issue by yourself. Instead of resetting your devices, have you tried to restart them? If you haven't, I recommend trying to restart your watch and phone.

Let me know the outcome. 

[MattKaleta]

Hi Alejandra, I have done multiple restarts with my phone and with my Fitbit. This hasn’t solved the syncing issue.

[AlejandraFitbit]

Thanks for the update @MattKaleta.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[Vixclem]

Yep! Had mine 5 days and already done all the trouble shooting stuff. The Versa is tracking steps etc and my iPhone 7 is up to date so looking at the forums I thinks it’s an issue with the Fitbit servers - it’s so frustrating