Versa isn't working

[3hulagirls_808]

Hi everyone 

My versa screen went black so I tried to reset it, but the Fitbit logo never came on. I have it on charge but the screen won't light up and there's no green light. HELP!!!!!

[MaTasha]

Bonjour 

J'ai exactement le même problème depuis 15 min. 

Aidez moi. Merci 

[1momof3]

Mine quit working also☹️  I started having problems yesterday. It seems to have started since updating app

[jlowton]

Mine stopped working on Monday still no life,

[3hulagirls_808]

Mine too it started yesterday. Now the screen is black and it wont even charge.

[JLWinebrenner]

Mine is doing the same thing. 

[Sinderella77]

Mine is also.

[Yazhini]

So is mine. 

[JLWinebrenner]

I went to bed last night with my versa charged at 66% and now it isn't working. I contacted fitbit this morning and they want me to send my watch back for replacement since it is less than a year old. I also asked if it could be a possibility that there is a virus/bug and they stated they couldn't identify a problem unless it was sent back.

[SusanFishman]

Same  here

[CaroleT]

Hi, same thing happened to me - called 0800 069 8505 (uk no to call Fitbit) - talked with someone who said to hold down the left hand button and the bottom right-hand button at the same time for 12 seconds.  The blue triangle then came on.  He said to fully charge it, go into the Fitbit page and on the top-right hand side you should see that an "update pending".   Worth a try.

[MaTasha]

un carré blanc s'allume puis s'éteind comme si on fermait un volet; Impossible de sychroniser; j'ai contacté le SAV.
Merci


Envoyé à partir d’Outlook

[MaTasha]

Vous a t'on trouvé une solution ?

[Susiejt53]

I just did the new tracker update and also now have black screen.  I started the update at 80% battery, also put in the charging unit.  All went fine, quick update. App looks like new features are installed.   When I removed from the charging unit the screen went black.   Plugged into the USB on my laptop, my PC said doesn't recognize the device, device malfunctioned.   I guess my advice to all if you are proactive and reading this first, don't do the update on your tracker.   Mine is a Versa 2, less than a year old.

[JLWinebrenner]

The funny thing is I haven't even completed the new update and randomly woke up to a black screen. 

[CaroleT]

Hello, see my message further up (based on advice given today by Fitbit) - I hit a problem in that my desktop computer would not update it (several attempts).  I then used the app on my mobile phone and it is currently uploading as I type!  Hope this helps.  He also said to ensure the Fitbit was 100% charged or near to that.

[SunsetRunner]

Mine too

[Iolef]

Me too! Very frustrating and now it doesn’t seem to want to turn on or connect to app. 

[Yazhini]

Tried everything. Nothing seems to work! The support endlessly repeats the same thing over and over again even when it's not working. Extremely frustrated with fitbit!