04-13-2020
11:29
- last edited on
05-20-2020
12:19
by
JuanJoFitbit
04-13-2020
11:29
- last edited on
05-20-2020
12:19
by
JuanJoFitbit
Hi guys, I've been sharing the map of my walks almost daily but today, it seems to have changed and I can't figure out why. It all looks ok before I click 'share' but then I get a satellite image of Europe, Asia, Africa etc with a tiny dot of the distance walked in the UK area of the map! I've not changed any settings. Any ideas?
Thanks in advance
Moderator edit: updated subject for clarity
05-20-2020 12:15
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05-20-2020 12:15
Hi @KelD84, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.
I'm sorry to hear about a satellite image you get when trying to share the map. I was able to get in touch with our Support team and was told that they assisted you via Twitter. I would like to follow up and would like to know if the issue persists or if it got resolved.
Looking forward to your response.
Best Answer05-22-2020 02:50
05-22-2020 02:50
It did appear to have resolved, and the full map appeared for sharing. But before I replied to your post, I thought I'd check first.
I'm glad I did, because it's not loading the map at all now, it just says " unknown error occurred " .
Regards.
Davey B
Best Answer05-22-2020 02:58
05-22-2020 02:58
Hi, this has now been resolved. Many thanks
Best Answer