Versa keeps disconnecting

[Davecp2008]

Fitbit Versa keeps disconnecting , setting says a phone restart is required ??? This is the 4th time today, unacceptable 🤬 I took a screenshot of the message from the app but it can't be posted here 😵 All help appreciated

Dave

[MarcoGFitbit]

Hello @Davecp2008 thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to gather some information from you so we can check this further:

• Phone model you're using.
• OS version running in your phone.
• App version installed in your phone (go to Account > Help to get it)
• A screenshot of what you're able to see. Follow these steps to add it to your post. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Davecp2008]

The phone I'm using is the Huawei P30

IMUI version 9.1.0

Android version 9

Fitbit app firmware version 32.33.1 30

The photo insert instructions are not like I'm seeing here on the app on the phone?

3 boxes appear for information to be entered

1 source

2 image description

3 dimensions

We're Whese instructions for use on a PC?

[MarcoGFitbit]

Hello @Davecp2008 I hope you're doing well, thanks for taking the time to reply and for providing the information requested. 

Indeed, the instructions sent are to use in a pc. If you're using your mobile device, when you hit reply, you will be able to see a camera icon on top of the text field, tap on it and you will be able to choose a picture from your phone. Select it and after entering your message, hit Post.

Thanks for your patience and understanding, we'll be waiting for your next reply. 

[Davecp2008]