Versa keeps receiving old email notifications

[xhr0428]

I updated versa fw to 32.32.10.15 during the weekend. Now I keep receiving old email notifications from last week. Additionally after I press Clear All in the notification section, the notifications are still there when I go back to notification section. Please help. Thx.

Moderator edit: subject for clarity

[wtchambers]

Same for me. Random old emails are showing up again. I think they might be ones I have not opened but I only want them once regardless. My Versa is going crazy dredging up very old notifications, emails, texts ... I Clear All and they come right back.

[xhr0428]

Same here, I just did factory reset again today. It's still the same.

[LPWL]

I have a similar issue . I’m getting old and erroneous phone number notifications . Not sure where the information is coming from. I hit Clear All  and the phone notifications keep coming back. I also tried to delete the phone notifications one at a time and they keep coming back as well.  

Should I be getting email notifications from AOL? I thought the Versa only did text, phone and calendar notifications.

I have an iPhone 8 Plus  using software iOS 11.4   and Versa software is 32.32.10.15 

[AlejandraFitbit]

Hey @xhr0428, @wtchambers and @LPWL it's great to see you around.

Thanks for troubleshooting this by yourselves. I would like to know if any of you have tried the restart process? If you haven't, I recommend restarting your units by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

I hope this helps, let me know the outcome. 

[xhr0428]

@AlejandraFitbit Finally somebody replied. No restarting doesn't help.

[lisalively80]

Same happens to me and it's driving me NUTS!  I don't get new notifications for text messages and calls... just a bunch of OLD email notifications.

[Marrrmaduke]

Same here. An odd old notification here and there. Restart, factory rest etc do not help. 

[AlejandraFitbit]

Thanks for the information @xhr0428, @lisalively80 and @Marrrmaduke.

I have escalated this issue and as soon as I receive information about it, I will let you know. In the meantime, I'll need the following information:

• Phone model
• OS version

Your patience will be much appreciated. Keep me posted. 

[rachaeljohnson]

Any updates on this? 

I just got a brand new Versa over the weekend and I'm seeing the same issue. Samsung 7, most recent FitBit firmware. 

Any help would be appreciated! Thanks!

[LPWL]

I still get erroneous phone notifications. Seems to be picking up numbers from my contact list (have IPhone 8 Plus) .  Can’t figure out why it happens . At the moment I have notifications turn off on the Versa and on the Fitbit app. 

[carina23]

@AlejandraFitbit any news on this? 

I also am getting the same issue with a new Versa (bought it last week) and an Iphone 7 with the lates iOS.

[LPWL]

I haven’t seen any updates on the notifications issue. I still have my notifications turned off. 

[xhr0428]

@AlejandraFitbit It has been more than 2 months since my initial post. This issue is still there. Not even a word saying if there will be fw update to fix this issue. This is so frustrating. 

[rachaeljohnson]

@AlejandraFitbit could we please get an update on your previous escalation? 

I love everything about my new fitbit except for this "feature" and I'd really appreciate some information. This issue is not resolved and has been going on since before the start of the month. Thanks! 

[lisalively80]

I have the Iphone 8 and iOS 11.4.1 (the latest version)

This glitch is truly driving me nuts and making me want to switch over to an apple watch.

[leokun]

Hi there, 
I have the exact same problem (only with email notifications)
What I can say is : it comes only if I unlock my phone (the Fitbit app - on iOS - send notifification to the wach). At this moment exactly I start recieve old notification.

This is really painfull for battery life if you have a huge amount of unread mails like me.
Again, it seams to be an Fitbit App issue, and not the watch it self.

I home my message can help Fitbit support.

[idic]

I'm getting pretty much the same thing with a Blaze, Samsung S5, Andriod version 6.0.1

[Rook76]

Same problem.

Pixel XL

Android P

[MaFred]

Has there been a resolve to this issue?  I received my Versa for Christmas and it worked great for a week or so and now it has 3 deleted emails it shows every time a new message comes in.  I have a moto x4 phone.