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Versa left button stopped working

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‎11-28-2020 22:50 - last edited on ‎11-30-2020 12:36 by Fitbit Moderator

‎11-28-2020 22:50 - last edited on ‎11-30-2020 12:36 by Fitbit Moderator

My Versa was was replaced one year ago and it was working properly for few months. But since 2 months it's back button at left side is not responding. I cleaned that button and also tried to loosen it but still no use. I also contacted to fitbit support by writing but till date my issue is unresolved by support team

 

 

Moderator Edit: Clarified subject

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‎11-30-2020 12:41 - edited ‎08-31-2023 12:11

‎11-30-2020 12:41 - edited ‎08-31-2023 12:11

Hi there @Vijaykar, welcome to the Community Forums. Thanks for trying to fix your Versa's button prior to posting here. Nice way to go! 

We have received your email, please keep an eye on your inbox for further instructions. Someone from our Support Team will be in contact with you as soon as possible. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

Maria | Community Moderator, Fitbit


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