help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa lite not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-26-2019 04:07

‎09-26-2019 04:07

My versa lite has a red cross on the screen and says 'data not cleared, sync and try again' However it will not sync. I have a samsung S8 phone. My other fitbit is perfectly fine. Please can someone help?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-26-2019 04:30

‎09-26-2019 04:30

I only purchased a Versa lite last friday. worked fine at first, not able to sync since tuesday evening. tracking my steps on the fitbit itself, no sleep or active minutes are being tracked. been using different fitbit products for over 6 years. really not happy with this one. will bring it back to the shop for a refund

Best Answer
0 Votes