Versa lite won’t update

[Gigito1]

I factory reset my Versa lite bc I was giving it to my daughter, but now it won’t update so she can start using it. What can I do?

[NellyG]

Hi @Gigito1 Have a look at THIS Help Article on Update Problems. I hope that helps you sort it out.

[Gigito1]

Unfortunately it won’t do anything except flash the set up screen. It is synced but won’t update at all. 

[NellyG]

Then you will need to contact Support

Fitbit Support