Versa losing charge quickly

[KellJae75]

I got my versa 6 months ago. Up until about a week ago I could go 3-4 days before charging it. For about the last week it has been losing its charge quickly. Today I charged it to 100%, 6 hours later it’s at 50%. I tried everything that I’ve read that is suggested on this forum, and nothing has changed. I’m bummed. Any suggestions?

[NellyG]

You dont say what you have tried. Several restarts? A Factory Reset? If youve done both of these then you will need to contact Support (link in my signature)

Restart your tracker

[KellJae75]

Hello. Thanks for responding to my post. I have tried both; restarting my versa several times and a factory reset as well. I forgot to mention in my initial post that about a week before I started having this issue with my versa losing its charge quickly, I noticed that after I charged it there were at least 10,000 extra steps on it. If you have any other ideas for me, that would be great. I am thinking about trying to return it , since I’ve only had it 6 months. Do you think that’s a good idea?

Thank you for your help.

KellJae75

Sent from Mail for Windows 10

[HeydyF]

Hey @KellJae75, welcome to the Fitbit forums! I appreciate the time you have taken to try the tips that @NellyG posted above. Beside them, I'd like you to also review the information in this post to make your watch's battery last longer. In addition, I'd like you to wait again until the battery of your Versa drains out, then restart it again, fully charge it and keep an eye on the battery level. 

If the issue persists, let me know! 

[KellJae75]

Thanks for your response. I did call customer service this afternoon. They emailed me a procedure to follow to test the battery. I am doing that now. I hope to get this issue resolved. I have loved using my versa until this issue occurred. I feel it has encouraged me to live a healthier, more active life.😊

[HeydyF]

Hey @KellJae75, thanks for taking the time to get in touch with our Support team for further assistance. I hope your Versa works fine too! Please keep me updated. 😉 

I'll be around! 

[HeydyF]

Hey @KellJae75, thanks for taking the time to get in touch with our Support team for further assistance. I hope your Versa works fine too! Please keep me updated. 😉 

I'll be around! 

[KellJae75]

Hello!

I am happy to let you know that after going through the steps that I was directed to in order to complete a test on the battery of my versa, I will be receiving a new versa soon. I have spoken with a representative on the customer support team and I will be receiving a new versa within the next week. I cannot overstate how helpful the support team was. After completing the test, it was obvious that there was something wrong with the battery… and that was it; they offered to send me a replacement. No questions asked. I am very pleased with the customer service that fitbit provides.

Thank you for your help!
Take care 😊

Sent from Mail for Windows 10

[HeydyF]

Hey @KellJae75, thanks for the good news! Sounds awesome that our Support team has helped you out with this and will send you a new Versa as a replacement. Thanks for sharing your experience! 

If you have further questions or comments, let me know! 😉 

[SunsetRunner]

I had the same problem and eventually got a replacement. Set both up the same to test the battery and found my faulty Versa lasted half the time of the new one. The only problem I have now is that the heart rate is all over the place. Rarely does it read correctly. Usually sits 20 bpm higher than actual heart rate.

[KellJae75]

I ended up contacting customer service and was directed by them to do a battery test on my versa. After completing that test it was evident that there was something wrong with the battery. I was offered a replacement immediately. I will be receiving it soon. I was very happy with the customer support that Fitbit offers. It is great see that this company stands behind its products. I’m glad things turned out well for you too.

Sent from Mail for Windows 10

[mr_jtee]

The customer service is indeed awesome...but I'm hoping more of that awesomeness rubs off on the versa product.

I've had a similar issue as all of you. I got the Versa back in May 2018 and everything worked as expected. I upgraded from the Blaze so I was use to going on weekend trips without the charger. Everything was good until about the end of September with the Versa. All of a sudden i noticed decreased battery life. I went from 4 days of battery life to about 18 hours. I contacted support, performed the battery test, and they shipped me a new one. Performed the setup as requested and this time I was only able to get about 28 hours. An improvement...yes. But no where near the 4 days i was used to. So I did the same thing again...contacted support, performed the battery test, and they shipped me a new one (which comes today). So that's two Versa's down and one to go.

I really hope this one works. I've stuck with Fitbit since their first device was released due to their sleep tracking, battery life, and other health tracking features. But if only 18-20 hours is what I can expect from the Versa, I might have to make the jump to the Apple Watch.

I'll keep you posted as to what happens with the device I will receive today. I have a trip planned I would love continuing to make the Apple folks jealous over the Versa's battery life 🙂

[KellJae75]

I am really hoping that I don’t have the same experience. I totally agree with you; the four day battery life is a big deal. Best wishes with your new one. 😊

Sent from Mail for Windows 10

[AlejandraFitbit]

Welcome to the Community @SunsetRunner, @KellJae75 and @mr_jtee appreciate the update.

I am glad to hear that you have contacted our support team and were offered replacement watches. If there is anything else we can help you with, do not hesitate to post it.

Now about the heart rate issue @SunsetRunner, in this post you will be able to see some things that might be affecting this reading and some tips to improve it.

Hope this helps, catch you later. 

[ActiveEagle]

This happened to Me Too! A few days afterwards the fit bit died completely.

[ActiveEagle]

I agree. Customer service is great, but quality of Versa is poor. I got my Versa for my birthday in May. I got a replacement in August. Its October and I just requested my 1nd replacement as the battery started losing charge quickly then it died. Of Fitbit does fix this, I too will need to move on.