help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa mileage inaccurate compared to Surge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-02-2018 04:55

‎05-02-2018 04:55

I had the Fitbit Surge since it first came out and I never had any issues with it. I wanted the upgrade because I wanted to be able to wear it in the water during the summer. I got the watch two days ago and ran with it twice, and both times the mileage was off by .8 miles. When is there going to be an update to get this fixed, or is it an issue that can't be fixed? Please help!

Best Answer
7 REPLIES 7

‎05-02-2018 06:23 - edited ‎05-02-2018 06:24

‎05-02-2018 06:23 - edited ‎05-02-2018 06:24

I am having the same issue. I ran today with both my iwatch and my versa and found that the mileage was off by a little over a mile.  I reached out to customer service yesterday morning and the tech acted like it was perfectly normal for a 5’9” woman who had 6k steps to only have walked 2.3 miles.. this needs to be fixed or I am sending this back and upgrading to the iwatch 3 

Best Answer

‎05-02-2018 06:57

In response to Demi2013

‎05-02-2018 06:57

I’ve been keeping track of how many I’ve gone when I reach 21120 steps. That’s is how many I need to do to reach 10 mikes with a 30” step. I’ve done this for a week. I’ve gone anywhere from 9.62 to 10.07 miles 

Best Answer

‎05-02-2018 07:35

In response to Gadams99

‎05-02-2018 07:35

I just got off the phone with support and was told to manually adjust my stride...  I am a little irritated by this reply. I fail to understand how my iWatch which is about 300 steps different than my Versa can calculate my milage at 2.67, while the Versa only sees it as being 1.38, while the treadmill that I was jogging on saw it as 2.81.  I can accept some deviation, but this is just crazy..  

Best Answer
0 Votes

‎05-02-2018 07:43

In response to Demi2013

‎05-02-2018 07:43

I have done that and I still get different mileage everyday

Sent from my iPhone
Best Answer
0 Votes

‎05-06-2018 06:40

‎05-06-2018 06:40

I am wondering if you got any resolution?? I recently switched from a Tracker to Versa.  The miles/step is way off.  I went from approx 22,000= 10 miles to 28,000 = 10 miles with the Versa.  I am ready to box it up and send it back!

Thanks

Best Answer
0 Votes

‎05-06-2018 07:17

In response to Schweisl

‎05-06-2018 07:17

No resolution for me.. Customer service was useless, I boxed mine back up and sent it back... went back to the iWatch...

Sent from my iPhone
Best Answer
0 Votes

‎05-06-2018 10:57

In response to Demi2013

‎05-06-2018 10:57

I will do the same unless I hear from them by tomorrow 😫

Sent from my iPhone
Best Answer
0 Votes