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Versa never counts active minutes

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‎09-04-2018 15:35

‎09-04-2018 15:35

I’ve had my Versa since the spring. At the beginning, I had no issues. However, I’ve noticed that over the last few months it has NEVER recorded active minutes regardless of what level of intensity my exercise is or how long I am doing it. I’m syncing with my iPhone and have trying resetting my Versa and reinstalling the app with no luck. Help!

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‎09-04-2018 17:31

‎09-04-2018 17:31

Is your heart rate monitor turned on?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2

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‎09-04-2018 17:31

‎09-04-2018 17:31

Is your heart rate monitor turned on?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎09-05-2018 10:26 - edited ‎09-05-2018 10:28

In response to DramaQueenDiva

‎09-05-2018 10:26 - edited ‎09-05-2018 10:28

Hey @LiPro, let me give you a warm welcome to the Community! If your active minutes are not being tracked, as @DramaQueenDiva said, maybe the heart rate on your watch is off, so to change those settings, please review this: 

 

- On Ionic and Versa, open the Settings app User-added imageand then tap Heart Rate to adjust this setting. Note that default setting of On is appropriate for most people; the heart-rate tracker is active when you are wearing it and is inactive when you remove it.

 

In addition, I'd like you to review this help article: What are active minutes? So you know what are the parameters taken into consideration by your Versa to track active minutes. 

 

Give it a try and let me know how it goes! 

Heydy | Community Moderator, Fitbit
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