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Versa no longer tracking floors climbed

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I haven't had a problem as of yet with steps or floors climbed. Yesterday, I did my usual morning routine. I climbed about 5 floors prior to work which is what I usually do in the subway. At work I have a flight of stairs that I use several times a day. I get between 15-17 floors climbed at the end of my work day, including 3 flights of stairs in my apartment building.  For the past 2 days I have had 0 floors climbed. I chatted with tech support who advised me to reboot my Versa which didn't work. I just purchased my Versa so this is really frustrating! Any ideas will be helpful. Thanks. 

 

 

Moderator edit: subject for clarity 

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I’ve always had problems with counting floors on my home stairs I’ve noticed if you take a stride not a step on to the first step it sometimes works 

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