Versa - no synchonisation

[MaideR]

Does anybody has the same Problem with the synchronisation of Versa and phone app?I installed the app new, restartet my mobile phone, resetted Bluetooth and still noch sync happening.

[SteveH]

Have you checked that your phone is supported by fitbit at www.fitbit.com/devices ?

How far through the setup on the app are you getting?

[Cantryboy]

What phone, @MaideR?

[MaideR]

Found out that this seems to be a common anrdoid phone problem since the last app update. Google App Store is full with people having the same problem. Hopefully fitbit will solve this problem soon, without sync the tracker does not make much sense. 😟

[J0rdanalexis]

I received my Fitbit Versa yesterday and I am having the same problem. My phone will not connect to my versa via Bluetooth. I have an iPhone 6. It will connect then disconnect and constantly be searching for my device. I don’t think the Fitbit ever fully got set up. After downloading it would never get through the installing portion. Constantly saying it lost connection to the Versa. I am extremely aggravated as I had spent HOURS resetting my phone, my watch, factory setting the watch, deletion and reinstall action of the app, turn on and off WiFi and Bluetooth on my phone. Deleted all other blue tooth enabled devices. I am thinking there is something wrong with the watch itself. 

It shows my Versa in the app but won’t sync. Please help!

[HSWhite]

I just got my Versa on Monday and it was tracking fine until yesterday.  It stopped syncing at 1:47 yesterday afternoon, however my steps keep updating. 

[Ishrogh]

Check my thread here: https://community.fitbit.com/t5/Versa/Versa-stuck-on-installing/td-p/2635967

[J0rdanalexis]

I have tried everything you suggested in that thread as I did all my research already on this forum. Guess I will have to call them directly. 

[Jazzstratus]

I'm having the same issue.  Got my Versa today and before my switch over from my Blaze, I had 7,158 steps. I did everything else and should have had near 13,000+ steps between both trackers (6,000+on the Versa). I already removed the Blaze from my profile but all the steps I accumulated on the Versa are not syncing with my profile.  Already restarted, turned on/off bluetooth and location services, and last sync for my Versa was at 6:32pm CST, right after my watch finished updating.  Most likely I am assuming this is a first round set of bugs but I anticipated this happening for the day one model

[MMPPKK]

 I’m having the exact same problem. I emailed fitbit help and they suggested I go through all of the same procedures as listed on their website. I plan on returning it. I don’t think they have fixed all of their bugs before release. 

[Carielle617]

Mine isn't syncing properly either.  I set it up last night fine, and it was working.  But today, if I want it to sync, I have to restart my phone.  That's pretty annoying.

[MaideR]

With my Huawei P10 there was no solution to the sync problem, I tried everything suggested in this forum. Finally I installed the app on an IPhone 7 and there the app and sync are running without any problems and much faster then the app ever run and synced on my android phones. When you read at the google app store ou find many more people with the same problem. it seems to be a big bug in the android app that makes these problems happen. I bought the Verse because I thought my Charger 2 had problems and now learned that it is a problem with the app and android phones 😞 I really hope this issues will be fixed soon!

[Gemini5261]

I am having the same issue. I just received a new Versa and my Fitbit App has not been updating since Wednesday 4/11. Today, the app will show me the top tier info (steps, floors, miles, cals etc) but everything below (weekly exercise, sleep) is not updating. Additionally, when I swipe to yesterday's stats, it says 0 steps. I am using a new Android phone. I've tried re-starting the app, shutting bluetooth on and off, re-starting the phone, uninstalling / reinstalling the ap etc - This is super frustrating!

[j3marti5]

Hi, I thought it was important to reply to this so other readers can see its not just them.

I bought the versa due to my skin allergy, yet to only have to wait to sync it, waiting some more.

I contacted fit bit to trouble shoot the issue, no wins there. I had to send the watch back thinking it a fluke and was a faulty watch. Well maybe there is a glitch in the software, because the very same issues happened with the second watch as well. So we aren't crazy after all.  

[RobertoME]

Hello everyone and welcome aboard to the Fitbit Community @j3marti5. I appreciate your feedback and your help for reporting these troubles to sync with your Versa.

In this scenario I've seen some of you have tried some troubleshooting steps already, so I would like to recommend to make sure your app us running the latest version of the Fitbit app. In my case I was having the same experience and after the app update I was able to sorted out. 

For more details about the new version please refer to this article: What's changed in the latest release of the Fitbit app? This thread refer more to Android, however there is a new one for iOS too.

After the update what I did was to reset the app itself: So in you are in Android, logout from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your Fitbit app and try again. It is possible depending of the Android version that you may ask to enable all the permission access for syncing and notifications. 

If the issue continue, as a matter of review, please refer to this help article: Why won't my Fitbit device sync?

Now, some of you mentioned the compatibility list and despite this is not an statement that if your phone is not listed there, it wouldn't mean the app or the watch won't work. Fitbit is compatible with more than 200 of the most popular Android, iOS and Windows mobile devices. The full list of compatible devices with confirmed compatibility can be found at fitbit.com/devices.

If a device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch. We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit App, and are constantly working to confirm compatibility with new phone models. A majority of Android phones running version 4.4 or higher will work with our products, however we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.

See you around and hope this provide some help.

[PrdAmrican]

I was having all kinds of intermittent but persistent issues with syncing and message receiving(in slow and not working). I read in one of the threads here to delete my other fitbit... a blaze in my case...and I also deleted my Aria (which my ex has now) and wow... what a difference. Syncs fast and every time. You might give that a try...

[ahimsa8]

Purchased the fitbit versa yesterday in Singapore. Successfully downloaded the app on my iphone7 and I'm trying to transfer and store music to the fitbit from my macbook air and the desktop app doesn't recognize versa model. The purpose of buying it was to run with music on the fitbit. Help.

[davide37]

My Versa had been syncing fine with the app on a Windows 10 PC until yesterday, when it completely failed. Then it also failed to sync with my android phone. I reset the Versa, tried again, but still no sync with either the PC or phone. So, it's been returned to Amazon for a replacement. In its current state, the Versa is far too buggy.

[DVD1968]

It took me a couple days of sifting through various posts, but the one thing that allowed me to finally sync again was to delete the cache and data in my settings (Device maintenance > Storage > Apps > Fitbit).  Then restarted my phone (Samsung S7) and restarted the Fitbit Versa by holding down the left and bottom right buttons) .  Then I was able to add my versa back. Hope this helps others. 

[j3marti5]

It’s happened to a bunch of us, it’s a very common problem. Not worth the crap of them wanting u to send back and get a new one. I’ve been through three now.
I’m going to suck it up and just buy and I watch.
Good luck.

Sent from my iPhone