07-12-2018 07:27
07-12-2018 07:27
I have had my Versa for a few months now without any issues. Now all the sudden, I have stopped receiving notifications and it did not auto recognize my bike ride yesterday.
Best Answer07-14-2018 08:32
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07-14-2018 08:32
Hey @bolmst1018, it is nice to see new faces around! If you are no longer getting notifications on your Versa, I will suggest you to take a look at the troubleshooting in this help article: My Fitbit device isn't receiving notifications from my phone.
And now in regards of your bike ride not recognized, remember that SmartTrack recognizes activities based on the continuous movement of your arms. Stopping in the middle of an exercise may interrupt the activity tracking.
By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure they record properly.
For more information about how SmartTrack tracks activities, please review our help article: What should I know about SmartTrack exercise detection
Give it a try and let me know how it goes!
Best Answer