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Versa not charging

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‎08-21-2018 20:59

‎08-21-2018 20:59

My Versa is completely dead and will not charge. I tried wiping the connection down with alcohol swabs, and also switching where it was plugged into and nothing. I purchased the fitbit in Kohl's in April.  What can I do?

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Accepted Solutions

‎08-21-2018 22:29

‎08-21-2018 22:29

Hello @CAMMY143

Call:

https://help.fitbit.com/?cu=1

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact

View best answer in original post

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6 REPLIES 6

‎08-21-2018 22:29

‎08-21-2018 22:29

Hello @CAMMY143

Call:

https://help.fitbit.com/?cu=1

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎08-22-2018 07:15 - last edited on ‎10-21-2025 03:25 by Fitbit Moderator

‎08-22-2018 07:15 - last edited on ‎10-21-2025 03:25 by Fitbit Moderator

A warm welcome to the Community @CAMMY143 and @ACG thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and would like to know if you followed our friend's recommendation and contacted our support team, have they offered a solution?

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-22-2018 10:05

In response to AlejandraFitbit

‎08-22-2018 10:05

Yes. I sent the tracker back to you guys this morning. Thank you.

Best Answer

‎08-23-2018 04:17 - last edited on ‎10-21-2025 03:25 by Fitbit Moderator

In response to CAMMY143

‎08-23-2018 04:17 - last edited on ‎10-21-2025 03:25 by Fitbit Moderator

Those are great news @CAMMY143, I am glad to hear that you received a solution for this. If there is anything else we can do for you, do not hesitate to post it.

Happy stepping! Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-23-2018 17:23

In response to AlejandraFitbit

‎08-23-2018 17:23

How do I know if you guys received my fitbit and what the status is of the one you guys are sending me?

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‎09-16-2018 22:17

‎09-16-2018 22:17

Im having the same issues also purchased from Kohl's.

 

All I do is win win win no matter what!!!
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