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Versa not charging

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My Versa is completely dead and will not charge. I tried wiping the connection down with alcohol swabs, and also switching where it was plugged into and nothing. I purchased the fitbit in Kohl's in April.  What can I do?

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Hello @CAMMY143

Call:

https://help.fitbit.com/?cu=1

 Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact

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6 REPLIES 6

Hello @CAMMY143

Call:

https://help.fitbit.com/?cu=1

 Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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A warm welcome to the Community @CAMMY143 and @ACG thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue and would like to know if you followed our friend's recommendation and contacted our support team, have they offered a solution?

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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Yes. I sent the tracker back to you guys this morning. Thank you.

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Those are great news @CAMMY143, I am glad to hear that you received a solution for this. If there is anything else we can do for you, do not hesitate to post it.

 

Happy stepping! Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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How do I know if you guys received my fitbit and what the status is of the one you guys are sending me?

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Im having the same issues also purchased from Kohl's.

 

All I do is win win win no matter what!!!
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