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Versa not charging

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‎10-10-2018 14:02 - last edited on ‎10-12-2018 05:06 by Moderator Alum

‎10-10-2018 14:02 - last edited on ‎10-12-2018 05:06 by Moderator Alum

My Fitbit Versa (only a few months old) is not charging when placed on dock. I moved from USB on computer to wall charger and still nothing. Not syncing, any ideas? I'm at 25%.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎10-10-2018 23:28

‎10-10-2018 23:28

Clean the contacts on the watch and charger using an alcohol wipe and restart your Versa several times. Let us know how you go 

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-11-2018 06:06

In response to NellyG

‎10-11-2018 06:06

thanks so much for replying. I cleaned it several times, blew in it....
but finally think what the issue was was a faulty USB port
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‎10-12-2018 05:07 - last edited on ‎07-01-2025 08:02 by Fitbit Moderator

In response to mnikki05

‎10-12-2018 05:07 - last edited on ‎07-01-2025 08:02 by Fitbit Moderator

Hey @mnikki05, welcome to the Community and @NellyG thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and it's great to hear that you get it fixed. If there is anything we can help you with, do not hesitate to post it.

Happy stepping! Smiley Very Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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