Versa not charging.

[Joumana.atara]

I bought my fitbit versa in December and its been working fine ever since.

However yesterday during my workout, with my watch fully charged, it turns off. I tried charging it but it wont charge. Noting that it is connected to the charger properly. 

All I can see on the screen, is the fitbit logo flash every 5 seconds.

I am not able to restart it as well because it is not discoverable. 

I would really appreciate it if you could help me out. Thank you in advance.

Moderator Edit: Clarified Subject.

[SunsetRunner]

Hi @Joumana.atara and welcome to the forums. Let’s try a different restart. Please try the instructions below. If that does not work, try turning your Versa off on your watch. To do this, open the Settings app > About > Shutdown > confirm the shutdown.

If none of these suggestions seem to help, then contact Support. Please let us know how it goes. 

To Restart: 

[MarcoGFitbit]

Hello @Joumana.atara, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SunsetRunner, I hope you're doing well. 

I appreciate your participation in the Forums and for sharing your experience with us. I have moved your post from the iOS board to the Versa board. 

First of all, I would like to apologize for the delay in the response. I wanted to reach out and ask you if you're still experiencing this issue with your Versa. If you are, please let us know so we can check this further.

Thanks for your patience and understanding, we'll be waiting to hear from you.