Versa not charging

[Chefgummybear]

One day I noticed my watch was dead and out of battery I thought it was weird cause I just charged it, but I figured I miscounted the days. I charge it one night to wake up to it at 7% me thinking I didn't plug it in correctly I let it charge the rest of the day. It's been 4 days now and it's not going past 7%. I have even tried changing adapters, and cleaning both sides of the connection, under the watch, and the pins in the clip charger. So far nothing

[JuanJoFitbit]

@Chefgummybear, welcome to our Fitbit Community. I appreciate the time spent trying the recommended troubleshooting steps in order to fix the charging issue that your Fitbit Versa is experiencing.

I'd like you to try one more workaround that has been helpful for this type of issues. Please restart your watch as described in this help article. After this, try charging your watch and see if the issue gets fixed.

I'll be around if any question arises.

[Chefgummybear]

My watch is now completely dead and now it won't turn on besides showing the 0% logo. What can I do

[JuanJoFitbit]

@Chefgummybear, I'm sorry for the late response. By the way, thank you for trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.