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Versa not charging

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‎06-18-2020 05:07 - last edited on ‎06-19-2020 14:15 by Fitbit Moderator

‎06-18-2020 05:07 - last edited on ‎06-19-2020 14:15 by Fitbit Moderator

My Versa's battery died last night while was out for a run and i put it on the charger last night and it still isn't charged. Completely dead. Has this ever happened to you?? Not sure why this is happening. I've checked to ensure it's getting power and it is. My Versa will be two years old in December.  HELP!!

 

Moderator Edit: Clarified subject

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‎06-19-2020 14:14

‎06-19-2020 14:14

Hi @Lpaquette, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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