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Versa not connecting to my phone

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‎12-20-2020 23:13 - last edited on ‎12-21-2020 06:01 by Fitbit Moderator

‎12-20-2020 23:13 - last edited on ‎12-21-2020 06:01 by Fitbit Moderator

My versa has recently stopped connecting to my phone. Have followed the online guidelines but nothing works. 

Reinstalled it and repaired it a couple of times, even tried different devices but same problem keeps reappearing. The lack of connection to synchronization information.  

 

Love the watch but wish it would operate correctly. 

 

 

Moderator Edit: Clarified subject

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‎12-21-2020 06:06 - edited ‎10-06-2023 07:28

‎12-21-2020 06:06 - edited ‎10-06-2023 07:28

Hi there @Gegan, welcome to the Community Forums. Thanks for trying to troubleshoot this situation before reaching out. 

Beside of the steps you've performed, please do the following:

  1. Remove the Versa from the phones' Bluetooth settings you've tried to pair it with.
  2. Restart your Versa.
  3. Turn off other Bluetooth connections when not in use (I'd shut off the other phones to avoid Bluetooth interference of any kind).
  4. Plug it into the charging cable and open the Fitbit app.
  5. Log into your Fitbit account in your new phone.
  6. Setup your Versa


For more troubleshooting steps, please see: Why can't I set up my Fitbit device? and Why won't my Fitbit device sync? 

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-21-2020 06:06 - edited ‎10-06-2023 07:28

‎12-21-2020 06:06 - edited ‎10-06-2023 07:28

Hi there @Gegan, welcome to the Community Forums. Thanks for trying to troubleshoot this situation before reaching out. 

Beside of the steps you've performed, please do the following:

  1. Remove the Versa from the phones' Bluetooth settings you've tried to pair it with.
  2. Restart your Versa.
  3. Turn off other Bluetooth connections when not in use (I'd shut off the other phones to avoid Bluetooth interference of any kind).
  4. Plug it into the charging cable and open the Fitbit app.
  5. Log into your Fitbit account in your new phone.
  6. Setup your Versa


For more troubleshooting steps, please see: Why can't I set up my Fitbit device? and Why won't my Fitbit device sync? 

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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