Versa not counting steps

[Jdraper]

I have had my versa just over 2 months. It seemed like I was getting alot more then then j thought. Finally remembered to test it. It's counting more steos then what I'm actually taking. Doubles my steps! I restarted it, did a factory reset and it still counts off. It counts arm movement as steps. Is there anything else I can try? Or do I need to Warranty it?

[Jdraper]

I have had my versa just over 2 months. It seemed like I was getting alot more then then j thought. Finally remembered to test it. It's counting more steos then what I'm actually taking. Doubles my steps! I restarted it, did a factory reset and it still counts off. It counts arm movement as steps. Is there anything else I can try? Or do I need to Warranty it?

[Marrrmaduke]

@Jdraper It is a wrist tracker so it will always credit you for some arm movements, but definitely not double! Try changing the Wrist Placement setting in your Fitbit mobile app to Dominant and sync your Versa.

[Marrrmaduke]

@Jdraper Merging your two threads into one. 🙂